Questions
The things families ask before they book
If the answer you need is not here, message us. We would rather answer a question than lose you to an unanswered one.
Before you travel
How far ahead should I book?
As soon as your trip is confirmed. Equipment is limited and the Dubai winter season, roughly November to March, books up early. That said, we take last-minute requests constantly and can often help with a day's notice.
How much does it cost?
Equipment is priced per night for the length of your stay, so a short trip costs less than a long one. Consumables are priced per pack. Delivery and collection is a single charge that depends on where in Dubai your hotel is. You see every line before you pay.
Can I change my order after booking?
Yes, up to 48 hours before you arrive, at no charge. After that, message us — we will do what we can, though items already loaded for delivery may not be removable.
What if I am not sure what I need?
Tell us the ages of your children, the hotel and roughly what you have planned. We will suggest a list. It is easier to take things off a list than to imagine one from nothing.
Delivery and collection
When exactly do you deliver?
Before check-in on your arrival day, so it is in the room when you walk in. We arrange access with the hotel directly — you do not need to be there, and you do not need to explain anything at reception.
What happens if my flight is delayed?
We track your flight from the week before you travel. A short delay adjusts the delivery quietly. A long delay moves it and we message you. If your flight is cancelled we stop everything and speak to you before anything is delivered.
Which hotels do you deliver to?
Any hotel, resort or serviced apartment in Dubai. If you are staying somewhere unusual, tell us where and we will confirm before you book.
When do you collect?
On your departure day, arranged with the hotel so it does not eat into your last morning. If you have a late flight we can usually collect after you check out.
Equipment and standards
Is the equipment clean?
Every item is cleaned and sterilised between families, and there is a turnaround period built into our availability so nothing is rushed back out. Consumables — nappies, formula, wipes, creams — arrive sealed and unopened.
What if something breaks or is not right?
Message the thread you have already got open. We replace faulty equipment, usually the same day. You are not charged for anything that fails in normal use.
Are car seats fitted for me?
We supply car seats sized for your child and can arrange fitting for your airport transfer. Tell us the transfer you have booked and we will coordinate it.
Do you have the brand I use at home?
Often, yes — and where we cannot get an exact match we will tell you what the nearest equivalent is rather than quietly substituting it.
Paying and practicalities
What currency do you charge in?
Pounds, euros, dollars or dirhams — whichever suits you. The price you see is the price you are charged, with no conversion surprises added afterwards.
Why do some items say confirmed within 24 hours?
Most things we can confirm the moment you order. A few we check with our Dubai partners first, and Dubai runs three hours ahead of the UK, so an evening order is answered the next morning. Your card is authorised but not charged until we have confirmed it.
Do you cover anywhere other than Dubai?
Dubai only, for now. We would rather do one city properly than four badly. Tell us where you are going anyway — if we cannot help we will usually know someone who can.
Is there a deposit?
No deposit and no account to create. You pay for your order, and that is the whole transaction.